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Colds and flu, Front Shop Module 2, 2025
MODULE 2
Colds and flu have similar symptoms, and it can sometimes be difficult to tell the difference between them based on symptoms alone. In general, symptoms of the common cold are milder than symptoms of flu and people with colds are more likely to have symptoms of a blocked or runny nose, while people with flu are more likely to have a fever and muscle aches and pains. Colds generally do not lead to serious health problems, while flu can result in complications such as pneumonia and even death.
Flu is relatively uncommon compared with the large number of cold- and flu-like illnesses that occur in the community, particularly during winter. Many customers presenting in the pharmacy will report having ‘flu’ when it is far more likely that the person has a cold. Nonetheless, it is important for front shop staff in the pharmacy to be able to identify the differences between colds and flu so that:
- People at high risk of complications from flu are referred to the doctor
- Appropriate treatment may be recommended for symptom relief
This Module reviews the causes, symptoms, prevention, and treatment of colds and flu, paying careful attention to what the front shop staff member in the pharmacy, needs to know before helping a customer select an appropriate treatment, if indicated.
If you would like to participate in the PSSA/Alpha Pharm Pharmacy Staff Clinical Education Programme, please contact Gill or Glynis for further information at 011 706 6939 or email cpdalphapharm@insightmed.co.za
